In relation to the website: www.cilt.org.hk (“Site”).
Owner: (“we/us”): The Chartered Institute of Logistics and Transport in Hong Kong
The Site is a Hong Kong-based website and we take
reasonable care to comply with the requirements of the Personal Data (Privacy)
Ordinance (“the Ordinance”)
relating to the personal information you supply on the Site. The
Site uses a security system that protects your information from unauthorised
use. However, as no data transmissions over the internet can be
guaranteed to be one hundred percent secure, we cannot ensure or warrant the
security of any information you transmit to us and you do so at your own risk.
Save as provided below, we will not
sell, rent, distribute or disclose information about you as an individual or your
personal usage of the Site (“Information”) without your consent or unless required or permitted to do
so by law. The Information we gather may include name, correspondence/residential address(es), email address, telephone number(s), and any personal preferences.
For what purpose do we use the
information gathered and with whom is it shared?
We hold personal information about
you when you apply for Membership and when you retain Membership through
subscription. We hold personal information about any Academic Achievements we grant you and retain the history
of any Achievements (even
if you are no longer a subscribing Member of the Chartered Institute of
Logistics and Transport in Hong Kong). If
you do not pay your subscription at the due date we retain your personal
information for three months to allow you to re-instate your Membership, after
that time period we may delete
your personal information from our systems.
If you attend a course or event we
process information about you in order to run the event. We
retain information about you relating to the course or event billing, if
appropriate, and we track the CPD hours you get credited with by virtue of your
As part of our Membership application
process we ask for your date of birth. As
an Awarding body and Chartered Institute we need to ensure you are older than
eighteen years of age at the time of your application and are correctly
identified. We also need to correctly identify you if you are awarded
Chartered membership or an Academic Achievements by us and we are asked to confirm your Achievements by another organisation, with your
permission. This may occur if you apply for a position where academic
references are taken or as part of a job application.
We will only send you marketing
communications after you have agreed to receive this type of communication from
us. You can withdraw from this agreement at any time by
unsubscribing to our newsletters or writing to us at firstname.lastname@example.org.
We will not pass your data to third
parties without your permission.
You have the right to have your
personal details deleted from our systems. If you decide to ask
for your details to be deleted you must be aware that we will no longer be capable of evidencing the
Award of any Academic Achievements or
completion of any course. You
can ask for a copy of the personal information we have stored on our systems. If
you wish to receive a copy please email email@example.com.
Updating your information
If any of the information you
provide when subscribing to the services on the Site changes please notify us.
Accessing your information
We are data controllers for the
purposes of the Ordinance
and if you wish to request access to your information held by us, you may contact us.
If you subscribe to our mailing
lists for news releases and other information, we may also ask you to answer
various general questions about yourself so that we can tailor the information
which we send to you.
If you subscribe to our newsletter
and at any time you wish to stop receiving this or any other information you
may have requested from us or any other company, please email or write to us or click the Unsubscribe link at the bottom
of any communication you may receive from us.
We will take reasonable measures to
ensure good practices and procedures are in place with regards to the security
of data. Including regular reviews of current practices.
stored data is reasonably secure. Our
storage servers are locked away, in a controlled secure environment. Only
authorised personal have access.
Paper-based documentation received
in respect of the individuals is stored in a secure orderly manner.
We take reasonable precautions to
protect sensitive information you submit through the Site.
Emails, forms requesting information
and feedback forms via the Site are not secure. Any
information submitted via these forms is done so at your own risk. We
will not be responsible for any personal information sent by email.
We take reasonable precautions to
ensure that access to sensitive and non-sensitive information is restricted to
our authorised personnel.
Our web server is based, under an
agreement with a third-party ISP, in Hong Kong. We and our ISP take reasonable precautions to ensure that
appropriate security measures are in place for hosting this service.
If you have any questions or
concerns about the security of our Site, contact
Surveys and user groups
We always aim to improve the
services we offer. As a result we occasionally canvass our members using surveys. Participation
in surveys is voluntary, and you are under no obligation to reply to any survey
you might receive from us. Should
you choose to do so, we will treat the information you provide with the same
high standard of care as all other membership information.
Your participation on our Site may
mean that we occasionally contact you with the opportunity to enter
competitions. Entry to competitions is voluntary, and you are under no
obligation to take up an invitation from us to enter. Should
you choose to enter a competition, we will treat the information you provide
with the same high standard of care as all other personal information, and use the information provided strictly
Links to third parties’ sites
Please note that we do provide links
website also intermittently uses HotJar:
Hotjar is a service that analyzes
the online behaviour and voice of website users. We
do this by combining both analysis tools and feedback tools. Hotjar
gives the owners and operators of a Hotjar Enabled Site the ‘big picture’ of
how to improve the end user’s experience and performance of the Hotjar Enabled
The following information may be
collected related to Your device and browser:
- device’s IP address (captured and stored in an
- device screen resolution;
- device type (unique device identifiers), operating
system, and browser type;
- geographic location (country only);
- preferred language used to display the Hotjar Enabled
- Mouse events (movements, location and clicks)
For a sampling of visitors, Our
servers automatically record information which is collected from Customer
Websites and Our Site. This data includes:
- referring URL and domain;
- pages visited;
- geographic location (country only);
- preferred language used to display the webpage;
- date and time when website pages were accessed.
Hotjar does not rent or sell Your
information, but we do disclose Your information to a limited set of trusted
Third Parties in the situations explained below, for which You, by using our
Services, hereby explicitly consent. You can read more about HotJar’s
Traffic patterns / site statistics
We may monitor customer traffic
patterns, Site usage and related Site information in order to optimise your use
of the Site and we may give aggregated statistics to a reputable third-party,
but these statistics will include no information personally identifying you.
Transfer to third parties
We may also use the Information we
gather to notify you about important functionality changes and alterations to
the Site, or offer of products, services or information that might be of
particular interest to you (where you have consented to this). We
also share your personal information with our service
providers in order to facilitate transactions
and delivery. We ensure that our service providers protect your personal information as tightly as we do and
that they provide an adequate level of protection for your rights as a data
By submitting your information and
subscribing to the services available on our site, you consent to such use and
In addition to the Information which
you supply to us, information and data may be automatically collected through
users and allow us to observe behaviour and compile aggregate data in order to
improve the Site for you. We
collect this information in a way which does not identify anyone. We
do not make any attempt to find out the identities of those visiting our Site. We
will not associate any data gathered from this Site with any personally
identifying information from any source unless we tell you specifically and will explain what we intend to do
with it, unless the need is clear.
For example, cookies will tell us
whether you viewed the Site with sound or with text on your last visit. Cookies
also allow us to count the number of unique and return visitors to our Site. Some
have no access to, or control of these cookies, should this occur.
If you do not wish to receive cookies
from us or any other website, you can turn cookies off on your web browser:
please follow your browser provider’s instruction in order to do so. Unfortunately,
we cannot accept liability for any malfunctioning of your PC or its installed
web browser as a result of any attempt to turn off cookies.
Most web browsers allow some control
of most cookies through the browser settings. To
find out more about cookies, including how to see what cookies have been set
and how to manage and delete them, visit www.aboutcookies.org, www.allaboutcookies.org or www.civicuk.com/cookie-control/browser-settings.
To opt out of being tracked by
Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
We may occasionally modify this
the Site and by continuing to use the Site, you will be deemed to accept any
If you would like further detail on
data protection legislation please visit: