In this session Daisy Chapman-Chamberlain, Knowledge Transfer Manager, KTN discusses the human and social impact of digital solutions, and provides an insight into the role of technology in supporting inclusion and equality, especially in the public transport sector. Daisy examines the importance of ensuring that digital solutions are customer focused and asks how far we can go with using technology to support passengers, and whether there is a natural threshold of 'digital push' that people will resist.
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